Solutions

Reveal actionable information in your textual data with Veyor™ text analytics

Veyor helps organizations discover topics, themes, and concepts found in text and analyzes them for attitudes and opinions.

The amount of text-based data relevant to your organization grows every day. Your customers blog, leave online comments, write reviews, take surveys and communicate with their online communities like Facebook and Twitter.

To capitalize on this valuable source of information, organizations need advanced methods of organizing and analyzing customer information.

Emphasizing speed and accuracy, Veyor analyzes and classifies text from sources such as:

How the Process Works

We've designed a three step process to help organizations get the most out of unstructured data.

  1. Rework: In this step Idea Works works closely with the client to examine current textual information the client has and the best possible way to make use of it. We then duplicate and reformat clients data to ensure purity is kept throughout the entire process.

  2. Review: Next, the data is analyzed by Veyor to draw out the topics, themes and concepts the client is interested in. Additionally, our sentiment engine can detect any attitudes or feelings found in the text.

  3. Reveal: In the final step, we create reports that reveal useful and actionable insights into the data including the topics, themes, concepts and attitudes extracted in the Review stage.

After completing the final stage, we suggest repeating the process over time. Continuous monitoring of customer or employee feedback whether in the form of email, surveys, or even focus group transcripts can help your organization implement feedback loops for understanding the true voice of your customer or employees.

Collect Quality Data

In addition to the 3 R's, many organizations have a need for research methodology to help them discover their data needs and implement collection processes that allow them to generate useful unstructured text. We also offer research methodology, strategy, and data collection with the help of our preferred partners.

By utilizing the full breadth of our service, organizations can continuously monitor the voice of their customer and employees and understand the topics, themes, concepts, and attitudes found in their emails, open ended surveys, and other text based responses.

Learn More

We'd love to tell you more about using Veyor with your organization. Get in touch with us to learn more.

Phone: 573.445.4554
Email: sales@ideaworks.com